Follow would like you to be happy with the purchases that you make. As a consumer; are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Product Returns & Exchanges
For all refunds/exchanges please contact our customer service team via email at firstname.lastname@example.org with your order number, full name and shipping address. Follow would like you to be happy with the purchases that you make. As a consumer; are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure. All returns must be received within 30 days of the purchase date. Gift cards can not be returned and are not redeemable for cash. Once your return has been processed, you will receive a confirmation email from our team. Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements. Final Sale items can not be returned for a refund unless deemed faulty.For a refund due to faulty item:
You pay to return the item to us. We’ll refund the full item amount. $0 handling fee. Please note no refunds on sale items or decals.21 days for a refund due to any other reason:
You pay to return the item to us. We’ll refund the full item amount. $0 handling fee. Please note no refunds on sale items or decals.
We reserve the right not to provide product or services, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights. If your order is cancelled, you will receive an email from us. It will explain the reasons for the cancellation. You will not be billed for any order we cancel. Once an order is cancelled, it cannot be reprocessed and must be submitted again via the Website.
Where you have provided a contact phone number with your order, we may try to contact you by phone to discuss your options.By You:
Once an order has been submitted by you it cannot be cancelled, unless the order has not been dispatched from our distribution centre. If you need to cancel or change an order, please contact our customer service team immediately and provide them with your order number and the details of your requested instructions. We will use reasonable endeavours to accommodate your request however cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges (see below).
Where you cancel an order and we provide you with a refund, we will reduce your refund by US$10 to cover our administrative costs