"WELCOME TO REFUNDS & EXCHANGES DEPARTMENT, PLEASE HOLD."
Product Returns & Exchanges
For all refunds/exchanges please contact our customer service team via email at email@example.com with your order number, full name and shipping address.
Follow Australia would like you to be happy with the purchases that you make.
- As a consumer, are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
- You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.
- All returns must be received within 30 days of the purchase date.
- Gift cards can not be returned and are not redeemable for cash.
- Once your return has been processed, you will receive a confirmation email from our team.
- Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
- Final Sale items can not be returned for a refund unless deemed faulty.
For a refund due to faulty item:
21 days for a refund due to any other reason: